Support

UK-based · real people

TradeMason is in an early-access pilot, and support comes straight from the team building it.

Contact us

Email sales@trademason.co.uk and we will get back to you as quickly as we can — usually within one working day.

Report a problem

Found a bug or something not working as expected? Email sales@trademason.co.uk with a quick description and a screenshot if you can — the prefilled email lays out exactly what helps us fix it fast.

What to include

The email address on your TradeMason account.
What you were doing and what you expected to happen.
A screenshot if something looks wrong.

Billing & payments

Your Founder Pilot subscription is £49/month, taken by Stripe. To start, change or cancel your plan, email sales@trademason.co.uk. Please use the same email address you used for payment so we can match it to your TradeMason account. There is no self-serve billing screen during the early-access pilot — we handle these requests by hand, usually within one working day.

Data requests

You can export a full copy of your data, or permanently delete your account and data, yourself inside TradeMason under Business settings → Your data & privacy. Prefer us to handle it, or need a correction? Email sales@trademason.co.uk. See our Privacy Policy for details.